GDPR Policy of Therapeutic Touch Physiotherapy Clinic


Lis Na Dara Medical Centre, Carrickmacross Rd, Lis Na Dara, Dundalk, Co. Louth

1. Introduction
Therapeutic Touch is committed to protecting and respecting your privacy in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679. This policy outlines how we collect, use, and safeguard your personal data.

2. Data Controller
Therapeutic Touch, located at Lis Na Dara Medical Centre, Dundalk, Co. Louth, is the data controller responsible for your personal data.

3. Personal Data We Collect
We collect and process personal data that is necessary to provide physiotherapy services and operate our business effectively. The types of personal data we may collect include:

  • Name, address, phone number, and email address
  • Medical history and treatment details
  • Payment and billing information
  • Website usage data through cookies and analytics
  • Marketing preferences and communications

4. How We Use Your Data
We use your personal data for the following purposes:

  • To provide physiotherapy treatment and maintain medical records
  • To manage appointments and communications
  • To process payments and invoices
  • To improve our website and digital marketing strategies (Google Ads, Meta Ads, content marketing)
  • To comply with legal and regulatory obligations

5. Legal Basis for Processing Data
We process personal data under the following lawful bases:

  • Consent (for marketing communications)
  • Contractual necessity (to provide services)
  • Legal obligations (to comply with healthcare regulations)
  • Legitimate interests (to improve services and business operations)

6. Data Sharing and Third Parties
We may share your data with trusted third parties, including:

  • Google Workspace and HubSpot for customer relationship management and communication
  • Payment processors for billing and invoicing
  • Regulatory bodies when required by law
  • IT service providers for website and data security We ensure all third parties comply with GDPR standards.

7. Data Storage and Security
Your personal data is securely stored digitally using encryption and access controls. We take appropriate technical and organizational measures to prevent unauthorized access, loss, or misuse of data.

8. Data Retention
We retain your personal data for as long as necessary to provide our services and meet legal requirements. Medical records are kept for a minimum period in line with healthcare regulations.

9. Your Rights Under GDPR
Under GDPR, you have the following rights:

  • Right to access your data
  • Right to rectification of incorrect data
  • Right to erasure (where applicable)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent (for marketing communications) To exercise your rights, please contact us at [insert contact email].

10. Cookies and Digital Marketing
Our website uses cookies for analytics and marketing. By using our website, you consent to the use of cookies, which you can manage via browser settings.

11. Updates to This Policy
We may update this policy periodically to reflect changes in regulations or our practices. The latest version will always be available on our website.

12. Contact Information
If you have any questions or concerns regarding this policy or your personal data, please contact:

Therapeutic Touch
Lis Na Dara Medical Centre, Carrickmacross Rd, Lis Na Dara, Dundalk, Co. Louth

Email: [email protected]
Phone: 00353877965502

This policy last updated on 20.03.2025